Describes the experience
Problems with categorization becomes particularly evident in relation to the language. The Intranet is Scandinavian mobile recharge api and if you use an alphabetical classification by the alphabet, such as economics in Sweden, so can a Danish employee be unsure whether the word is spelled the same way in Danish. Others use categorization criteria such as destination code or name of the destination. There is no global congruence in the way categorization happens online recharge uninor and it becomes unclear to the user how to find his information.
Including also refers to the language in relation to the department, for example, put all his material in English. Annex I. As Thommesen and online recharge uninor highlights so provides a reference framework for the user to interpret the essence of creating meaning. The way it works at Apollo makes it mobile recharge api difficult for the user to search, decode and convert into usable useful information.
The Intranet incongruence cause uncertainty and lack credibility. The company is Scandinavian, and Apollo's intra net is Scandinavian, so the language will have a decisive impact on the users' information retrieval. The Intranet covers a Swedish, Danish and Norwegian department, but some information applies to the entire company where others only apply to the individual country. It is not clear how this division should be handled, and it does again that there can be uncertainty among users.
Building and headlines There is a lack of uniformity, which helps to promote usability and give an impression of seriousness. At present uses different fonts. Some choose to attach their information in a Word, Excel or PDF document, while others write it directly into the body Annex I. This creates confusion and again mobile recharge api and all the information used in Word and Excel, according to CIO does not exist by the search engine Appendix G.
There goes all information is lost in a search process. We also noticed that there was no correlation between the use of headlines. For example, lacking in NEWS a heading called APOLLO SE. Currently called the just APOLLO, while there is a named APOLLO DK and NO Annex I.
It can make a user very unsure of what information exists, if it is not clear what can be found under an appropriate heading. This can lead to many unnecessary clicks and result in the user leaves the Intranet without finding it sought. Meaningful headlines is to give the user a good experience. A headline should always tell the user what the page or section deals Nielsen 2001: 112.
Under the location of things, so you can always discuss what is logical or not, and it's very subjective. However, we believe that there is a lack of guidelines for content delivery. If, for example clicks in KISS, there are several places where you are thrown back to a category within the overall Intranet, but it is not at all the information. There is some information which is only KISS, and some information, wherein KISS link to the Intranet.
Since Apollo, as also mentioned in the case description, operate with multiple online recharge uninor systems, there are the sellers a lot of work to ensure that the customer receives the correct and mobile recharge api necessary information.
